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Telematics Infrastructure in the Care Sector

The Telematics Infrastructure, or TI for short, is a digital network for all stakeholders in the healthcare system, including the care sector. Since July 2025, outpatient and inpatient care facilities have been required to connect to the TI. The telematics infrastructure enables the secure and rapid exchange of data between all healthcare providers, health insurers, and patients. This leaves more time for caring for people in need of support.

Voraussetzungen zur Anbindung an die TI

All outpatient and inpatient care providers must connect to the Telematics Infrastructure. To make use of its functions and applications, care providers should order the required ID cards as soon as possible. With the Practice and Institutional ID Card SMC-B or its card-independent variant HSM-B, the care facility can authenticate itself within the Telematics Infrastructure. Care professionals need an electronic Health Professional ID Card (eHBA) to apply for SMC-B or HSM-B and, in future, to authenticate themselves personally to the TI and to digitally sign TI applications. The required hardware includes eHealth card terminals and connectors approved by gematik.

Key facts at a glance

  • 1 July 2025: From this date, inpatient and outpatient care facilites must be connected to the Telematics Infrastructure.
  • 1 July 2026: The electronic order (eVerordnung) for home nursing care and out-of-hospital intensive care becomes mandatory.
  • 1 December 2026: Billing for care services will only be possible digitally via the Telematics Infrastructure, and the electronic service record (eLNW) will be mandatory.

There is reimbursement from the National Association of Statutory Health Insurance Funds (GKV-Spitzenverband), which also covers the SMC-B and currently up to two eHBAs per connected organisation. On the website of the National Association of Statutory Health Insurance Funds, you will find all information on funding.

The benefits of the Telematics Infrastructure

Be it prescriptions, referrals or orders: many processes will be faster in future. There will be no need to send faxes, and open questions can be resolved quickly using the applications provided through the Telematics Infrastructure.

  • Care professionals maintain an up-to-date overview of their patients’ health status.
  • Less bureaucracy means more time for people in need of care
  • All relevant information is available at all times and always up to date
  • User-friendly digital tools replace complex, inefficient processes
  • The Telematics Infrastructure also improves the security of data exchange

These TI applications are used by care facilities and care professionals

eHBA or SMC-B – who needs which ID card?

Care providers authenticate themselves to the Telematics Infrastructure using the SMC-B institutional card or its card-independent digital variant, HSM-B. Care professionals can use the SMC-B to access relevant content such as the electronic patient record (ePA), but only for reading, not for editing. For personal use of the TI – for example, to update care documentation or add important notes to be stored in the ePA – care professionals require an electronic Health Professional ID Card (eHBA). In addition, each care facility must have at least one eHBA issued to an authorised representative in order to apply for an SMC-B or HSM-B.

For care facilites

For care professionals

The Electronic Health Professional Card (eHBA) is a personalised smart card that enables authorised care professionals to actively use the Telematics Infrastructure, for example to apply qualified electronic signatures. At least one eHBA issued to an authorised representative is required at each care provider organisation in order to apply for a Practice and Institutional ID Card (SMC-B) or the digital variant HSM-B.

How telematics infrastructure works in nursing care

Care facilities and nursing staff use the telematics infrastructure (TI) to exchange files and information securely and quickly with other service providers, cost bearers, and patients. To do this, they authenticate themselves to the TI with their SMC-B or eHBA ID cards and communicate securely via the KIM application (communication in the medical sector).

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Use case: simplifying discharge management

When a patient is discharged or transferred to another healthcare provider, the Telematics Infrastructure will also simplify discharge management. Documentation created during the course of treatment, along with other important information, can be transferred to the Electronic Patient Record (ePA) so patients always have the right documents with them.

Authenticate with SMC-B/eHBA and

  1. Inform healthcare partners / sign documents digitally:
     
    • ePA: Read documents and add data relevant to ongoing care
    • KIM: Securely share care documentation, reports, and clinical findings
  2. Use transparency to support care:
     
    • ePA: Access all medical information for new patients
    • eMP: Get full details of current medication (planned)
    • KIM and TIM: Enable follow-up queries and the secure exchange of additional information
Pictogram health

Use case: easy exchange of medical data thanks to SMC-B/eHBA

Prescriptions, medical letters and care orders are exchanged digitally via the Telematics Infrastructure. Care staff gain insight into the medical information relevant to them via the electronic patient record (ePA), where all data is consolidated, provided the patient has not objected.

Authenticate using SMC-B/eHBA and

  1. Get to know new patients:
     
    • ePA: Review the treatment history via the electronic patient record
    • eMP: Obtain medication and dosage information from the electronic medication plan (planned)
    • KIM: Exchange medical questions and data securely via KIM (secure healthcare messaging)
    • TIM: Use secure messenger communication for follow-up queries with other healthcare professionals
  2. Improve care delivery:
     
    • ePA: In future, store nursing progress documentation such as wound care records and falls incident reports
    • E-prescription: Request prescriptions electronically and send them to pharmacies
    • eVerordnung: Digitally document services provided
  3. Speed up billing:
     
    • KIM: Submit billing documentation digitally

How Johanniter-Unfall-Hilfe connected to the TI

Johanniter-Unfall-Hilfe (JUH) was looking for a way to connect quickly to the Telematics Infrastructure, both technically and administratively, while placing as little burden as possible on local facilities. With D-Trust as a partner, Johanniter-Unfall-Hilfe found a process that saves staff time and resources and ensures a high level of acceptance of TI applications from the outset.

Connecting Johanniter to the Telematics Infrastructure

All you need to know about funding and financing your TI connection

  1. Care associations have agreed TI flat-rate reimbursements with the National Association of Statutory Health Insurance Funds (GKV-Spitzenverband). These define how care facilites can refinance their TI-related costs.
  2. The monthly base flat rate, including the SMC-B, as well as additional flat rates for eHBA cards are reimbursed on a quarterly basis.
  3. Care providers must submit a self-declaration to the National Association of Statutory Health Insurance Funds confirming that they have a functioning connection to the Telematics Infrastructure.
  4. The cost of purchasing digital and technical equipment is subsidised as a one-off payment. Funding is provided from the long-term care insurance compensation fund.

You can find instructions on how outpatient and inpatient care provider organisations register and apply for TI flat rates in the application portal of the National Association of Statutory Health Insurance Funds.

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Frequently asked questions about the Telematics Infrastructure in the care sector

With ongoing digitalisation, many processes in healthcare are changing. Naturally, questions arise. We answer some of the most common questions about the Telematics Infrastructure in the care sector here.

To use the TI, outpatient and inpatient care facilites need two ID cards, a card terminal, and a connector. You need an electronic Health Professional ID Card (eHBA) for an authorised representative and a Practice and Institutional ID Card SMC-B (or, in future, its digital variant HSM-B) to authenticate to the Telematics Infrastructure. Both ID cards are read via a card terminal. Access to the Telematics Infrastructure is then via a connector. Using the SMC-B, all staff at an organisation can access the Telematics Infrastructure in the organisation’s name with read-only rights. To add information to the TI applications, the personal eHBA is required.

As hardware for the Telematics Infrastructure (TI), at least one card terminal and a connector are required for authentication in the VPN-secured TI network. Both are tested and approved by gematik, the National Agency for Digital Medicine. There are also acquisition costs for the electronic Health Professional ID Card and the SMC-B Institution Cards or HSM-B, as well as TI-capable software. These costs are partially reimbursed by the National Association of Statutory Health Insurance Funds and through funding from long-term care insurance. 

Instructions on how inpatient and outpatient care provider organisations can register and apply for TI flat rates can be found in the application portal of the National Association of Statutory Health Insurance Funds.

Not all 36,000 outpatient and inpatient care provider organisations in Germany were connected to the Telematics Infrastructure by the deadline. No sanctions are currently planned. However, from December 2026, billing as well as treatment and cost plans can only be submitted and settled via the Telematics Infrastructure, so a final connection to the Telematics Infrastructure will therefore be necessary.

Downloads

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Infographic telematics infrastructure

Other relevant products

Price overview: eHBA and SMC-B

Product description
Price in EUR*

eHBA

The ID card for professionals in emergency services, occupational therapy, podiatry, and speech and language therapy
420,17 €
  • enables all professionals in emergency services, occupational therapy, podiatry, and speech and language therapy to authenticate to the Telematics Infrastructure in the healthcare system. The costs of Health Professional Cards are partly covered by the operating cost allowance under the refinancing agreement.
  • Valid for 5 years

*Prices in euros (€) plus statutory VAT.

Product description
Price in EUR*

Electronic Institutional ID Card (SMC-B)

for organisations in emergency services, occupational therapy, podiatry, and speech and language therapy
390,76 €
  • The costs for the Institutional ID Card are partly covered by the operating cost flat rate under the funding agreement.
  • Valid for 5 years

*Prices in euros (€) plus statutory VAT.

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